Privacy
Plain-language version first.
What we collect, why, who sees it, and your rights. The formal detail follows the short version.
The short version
- We collect only what we need to respond to you and deliver supports safely.
- We never sell personal information, to anyone, ever.
- Health and disability information is "sensitive information" under the Privacy Act. We collect it only with consent and share it only with people involved in your supports, or where the law requires.
- You can ask to see, correct, or delete what we hold about you.
What we collect and why
- Referral form: contact details and what you tell us about support needs, used to respond and assess whether we can help. If you came to the site from one of our ads or links, the form also notes which one, so we can see which of them bring referrals. The form is delivered to us by our form provider, which stores submissions on our behalf.
- Job applications: your contact details, your resume and anything else you send with an application, used to assess it. The apply form on each job page is delivered to us by our form provider, which stores submissions on our behalf.
- When you become a participant: your NDIS plan details, health and support information, and emergency contacts, used to deliver supports safely and claim correctly.
- This website: we use the Meta Pixel, Google Analytics and Google Ads to see which pages and ads bring people to us and how many go on to call, text, download our referral pack, book a call or send a referral. They set cookies and share your visit (pages viewed, not what you type into the referral form) with Meta and Google. You can block them with your browser's privacy settings or a tracker blocker, and the site works the same without them.
Who we share it with
Only the people needed to deliver and pay for your supports: our rostered workers, your plan manager or the NDIA for invoicing, and, with your consent, your support coordinator or other providers in your team. We share without consent only where the law requires it, such as worker screening obligations, mandatory reporting, or a serious threat to someone's safety.
Your rights
The Privacy Act 1988 and the Australian Privacy Principles give you the right to access and correct your information, and to complain about how it's handled. Start with us at admin@equalaccesscare.com.au. If you're not satisfied, the Office of the Australian Information Commissioner takes complaints free of charge.
Last reviewed: August 2026. Questions about this policy: admin@equalaccesscare.com.au.