FAQs
NDIS questions, answered
Last updated: 12 October 2026 · Checked against ndis.gov.au and the NDIS Commission · Reviewed by: Equal Access Care HR department
About us
Is Equal Access Care a registered NDIS provider?
Yes. Our registration number is 4-L3B1CJR, in force from 31 July 2025 to 31 July 2028. You can check it on the NDIS Commission provider register.
Where do you work?
We support participants Australia-wide, with our main teams in Melbourne and Brisbane.
How fast do you respond?
We call back the same day.
Who will support me?
Our support workers, who we call mentors. We aim for the same mentors week to week.
Do you offer plan management?
No. We work with any plan manager.
Do you provide SDA housing?
No. We provide support (including SIL), not SDA buildings. See SIL vs SDA vs ILO.
Do you provide nursing?
No. We work alongside your health team.
How do I contact you?
Call or text 0412 306 722, or email admin@equalaccesscare.com.au.
Getting started
Do I need a referral?
No. You, your family, your support coordinator or LAC can contact us.
What happens after I get in touch?
We call back, talk about your goals, agree a service agreement, then match mentors.
When can supports start?
It depends on your area and needs. We'll tell you honestly on the first call.
Is there a lock-in contract?
No.
Can I meet my mentor first?
Yes, we offer a meet and greet.
Funding and plans
What's the difference between NDIA-, plan- and self-managed?
See our guide. NDIA-managed participants can only use registered providers.
What are price limits?
They're the maximum prices in the NDIS Pricing Schedule 2026-27 for NDIA-managed and plan-managed supports.
Which budget pays for personal care?
Usually Core – Assistance with Daily Life.
What is STA?
Short term respite (previously called short term accommodation): short stays of up to 14 days at a time.
What is SIL?
Supported independent living: support at home, often in shared living. Providers need registration group 0138 from 1 October 2026, and we hold it.
What is MTA?
Medium term accommodation, for people waiting on a long-term home.
When do the new support needs assessments start?
From 1 April 2027 (announced 22 April 2026). See our guide.
What's a "my provider"?
It's a provider you record with the NDIA for certain supports, such as SIL, so claims are paid correctly.
Changing providers and complaints
How do I change providers?
Check your service agreement's notice period, tell your current provider in writing, then update your "my providers". See our guide.
How do I make a complaint to you?
See Feedback and complaints. Making a complaint never affects your supports.
Can I complain to someone independent?
Yes, to the NDIS Quality and Safeguards Commission on 1800 035 544.
Do you support behaviour support plans?
Yes. We follow plans written by your behaviour support practitioner.
Do you have Easy Read information?
Yes, see our Easy Read page.
Make a referral or ask a question
Call 0412 306 722 or email admin@equalaccesscare.com.au. We'll call you back the same day. Prefer a form? Use the online referral form.