Townsville and North Queensland
NDIS provider in Townsville
Registered NDIS provider 4-L3B1CJR. Equal Access Care takes referrals for participants aged 8 and up across Townsville, in North Ward and the city and out to Kirwan and Thuringowa. Our offices are in Melbourne and Brisbane and we staff Townsville referrals with workers who come to you.
We work with self-managed, plan-managed and NDIA-managed participants. Tell us what you'd like support with and we'll match you with a worker who suits your needs and preferences.
Accepting new participantsUpdated
Our services in Townsville
- In-home support: help with personal care and daily living at home.
- Community participation: support to get out and do the things you enjoy: a walk along The Strand, say, or a swim at Riverway.
- Behaviour support plan implementation: putting your behaviour support plan into practice day to day, following the plan your practitioner has written.
- Supported Independent Living (SIL): support to live as independently as possible, in a shared or individual home.
- Respite (on request)
- Cleaning and household tasks: help keeping your home clean and running.
How referrals work
Get in touch
Call or email us with the basics. Support coordinators can keep details de-identified until consent is in place.
We call you back the same day
We'll ask about goals, needs and preferences.
We match a worker
We look at what the participant wants, such as gender, culture and personality. We keep you updated as things progress.
Getting out around Townsville
Community access is support to do the things you want to do, with a worker alongside you. Around Townsville, that could be:
- A walk, a swim or fish and chips along The Strand
- A swim at the Riverway Lagoons
- The ferry to Magnetic Island for the day
- Trying a class, a club or a community group nearby
Read more about community access and social participation.
Where we take referrals around Townsville
We take referrals for support at home and out in the community in:
- North Ward and the city
- Kirwan and Thuringowa Central
- Aitkenvale, Cranbrook and Heatley
- Douglas, Annandale and Idalia
- Condon, Kelso and Rasmussen
Somewhere else nearby? Tell us the suburb when you get in touch.
Why people choose Equal Access Care
- You speak with a director, not a call centre.
- Workers are matched to the person, not just the roster.
- Clear, plain-language communication, so you always know what's happening.
Frequently asked questions
Is Equal Access Care a registered NDIS provider?
Yes. Our NDIS provider registration number is 4-L3B1CJR. You can check it on the NDIS Quality and Safeguards Commission provider register.
Which parts of Townsville do you cover?
We take referrals across Townsville, including Kirwan, Aitkenvale, Thuringowa Central, Condon, Douglas, Annandale and North Ward. Tell us the suburb when you get in touch and we'll talk through options.
Can I use Equal Access Care if my plan is self-managed or plan-managed?
Yes. We work with self-managed, plan-managed and NDIA-managed participants.
Can I choose my support worker?
You can tell us your preferences, such as gender, culture or personality. We'll match a worker with those in mind.
Make a referral or ask a question
Call 0412 306 722 or email admin@equalaccesscare.com.au. We'll call you back the same day. Prefer a form? Use the online referral form.